Publication Details

Towards a Versatile Intelligent Conversational Agent as Personal Assistant for Migrants

WANNER Leo, KLUSCH Matthias, MAVROPOULOS Athanasios, JAMIN Emmanuel, MARIN Puchades Victor, CASAMAYOR Gerard, ČERNOCKÝ Jan and EGOROVA Ekaterina et al. Towards a Versatile Intelligent Conversational Agent as Personal Assistant for Migrants. In: The PAAMS Collection. PAAMS 2021: Advances in Practical Applications of Agents, Multi-Agent Systems, and Social Good. . Lecture Notes in Computer Science book series , vol. 12946. Salamanca: Springer International Publishing, 2021, pp. 316-327. ISBN 978-3-030-85739-4. ISSN 0302-9743. Available from: https://link.springer.com/chapter/10.1007/978-3-030-85739-4_26#copyrightInformation

Czech title

Směrem k versatilnímu inteligentnímu konverzačnimu agentovi sloužícímu jako osobní asistent pro migranty

Type

conference paper

Language

english

Authors

Wanner Leo, prof. (UPF)
Klusch Matthias, Priv.-Doz. Dr. (DFKI)
Mavropoulos Athanasios (CRTH)
Jamin Emmanuel, Ph.D. (Everis)
Marin Puchades Victor (Everis)
Casamayor Gerard (UPF)
Černocký Jan, prof. Dr. Ing. (DCGM FIT BUT)
and others

URL

Keywords

Conversational agent, Agent service coordination, Dialogue management, Ontologies Multilingual

Abstract

We present a knowledge-driven multilingual conversational agent (referred to as "MyWelcome Agent") that acts as personal assistant for migrants in the contexts of their reception and integration. In order to also account for tasks that go beyond communication and require advanced service coordination skills, the architecture of the proposed platform separates the dialogue management service from the agent behavior including the service selection and planning. The involvement of genuine agent planning strategies in the design of personal assistants, which tend to be limited to dialogue management tasks, makes the proposed agent significantly more versatile and intelligent. To ensure high quality verbal interaction, we draw upon state-of-the-art multilingual spoken language understanding and generation technologies.

Published

2021

Pages

316-327

Journal

Lecture Notes in Computer Science, vol. 12946, no. 10, ISSN 0302-9743

Proceedings

The PAAMS Collection. PAAMS 2021: Advances in Practical Applications of Agents, Multi-Agent Systems, and Social Good.

Series

Lecture Notes in Computer Science book series

Conference

19th International Conference on Advances in Practical Applications of Agents, Multi-Agent Systems, and Social Good (PAAMS 2021), Salamanca, ES

ISBN

978-3-030-85739-4

Publisher

Springer International Publishing

Place

Salamanca, ES

DOI

10.1007/978-3-030-85739-4_26

UT WoS

000791045800026

EID Scopus

2-s2.0-85116324194

BibTeX

@INPROCEEDINGS{FITPUB12615,
   author = "Leo Wanner and Matthias Klusch and Athanasios Mavropoulos and Emmanuel Jamin and Victor Puchades Marin and Gerard Casamayor and Jan \v{C}ernock\'{y} and Ekaterina Egorova and et al.",
   title = "Towards a Versatile Intelligent Conversational Agent as Personal Assistant for Migrants",
   pages = "316--327",
   booktitle = "The PAAMS Collection. PAAMS 2021: Advances in Practical Applications of Agents, Multi-Agent Systems, and Social Good. ",
   series = "Lecture Notes in Computer Science book series ",
   journal = "Lecture Notes in Computer Science",
   volume = 12946,
   number = 10,
   year = 2021,
   location = "Salamanca, ES",
   publisher = "Springer International Publishing",
   ISBN = "978-3-030-85739-4",
   ISSN = "0302-9743",
   doi = "10.1007/978-3-030-85739-4\_26",
   language = "english",
   url = "https://www.fit.vut.cz/research/publication/12615"
}