Publication Details

Rizika v implementaci procesů managementu služeb IT

SVOJANOVSKÝ Petr, KRESLÍKOVÁ Jitka and NOVÁK Luděk. Rizika v implementaci procesů managementu služeb IT. In: Projektový management jistota x riziko. Zlín: Tomas Bata University in Zlín, 2009, p. 13. ISBN 978-80-7318-808-5.
English title
Risks in implementation of IT Service Management processes
Type
conference paper
Language
czech
Authors
Svojanovský Petr, Ing. (DIFS FIT BUT)
Kreslíková Jitka, doc. RNDr., CSc. (DIFS FIT BUT)
Novák Luděk, Ing., Ph.D. (ANECT)
Keywords

Business, Process, Best practice, Management, Risk management, International standard.

Abstract

This paper is focused on the risk identification in implementation of ISO/IEC 20000:2005 international standard. ISO/IEC 20000 is the first standard specifically aimed at IT Service Management. It describes a set of management processes for the effective delivery of services to the business and its customers.

 

Published
2009
Pages
13
Proceedings
Projektový management jistota x riziko
Conference
Project Management - certainty & risk, Zlín, CZ
ISBN
978-80-7318-808-5
Publisher
Tomas Bata University in Zlín
Place
Zlín, CZ
BibTeX 
@INPROCEEDINGS{FITPUB8896,
   author = "Petr Svojanovsk\'{y} and Jitka Kresl\'{i}kov\'{a} and Lud\v{e}k Nov\'{a}k",
   title = "Rizika v implementaci proces\r{u} managementu slu\v{z}eb IT",
   pages = 13,
   booktitle = "Projektov\'{y} management jistota x riziko",
   year = 2009,
   location = "Zl\'{i}n, CZ",
   publisher = "Tomas Bata University in Zl\'{i}n",
   ISBN = "978-80-7318-808-5",
   language = "czech",
   url = "https://www.fit.vut.cz/research/publication/8896"
}
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