Publication Details

Risk Identification in ISO/IEC 20000:2005 Implementation

SVOJANOVSKÝ Petr, KRESLÍKOVÁ Jitka and NOVÁK Luděk. Risk Identification in ISO/IEC 20000:2005 Implementation. In: Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems. Ostrava, 2009, p. 7. ISBN 978-80-86840-45-1.
Czech title
Identifikace rizik při implementaci ISO/IEC 20000:2005
Type
conference paper
Language
english
Authors
Svojanovský Petr, Ing. (DIFS FIT BUT)
Kreslíková Jitka, doc. RNDr., CSc. (DIFS FIT BUT)
Novák Luděk, Ing., Ph.D. (ANECT)
Keywords

Business, Process, Best practice, Management, Risk management, International standard

Abstract

This paper is focused on the risk identification in implementation of ISO/IEC 20000:2005 international standard. ISO/IEC 20000 is the first standard specifically aimed at IT Service Management. It describes a set of management processes for the effective delivery of services to the business and its customers. ISO/IEC 20000 is aligned with and
complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC). Risk management is a process directed towards the assessing,
mitigating and monitoring of risks.

Published
2009
Pages
7
Proceedings
Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems
Conference
MOSIS2009 - 43rd Spring International Conference on Modelling and Simulation of Systems, Rožnov pod Radhoštěm, CZ
ISBN
978-80-86840-45-1
Place
Ostrava, CZ
BibTeX 
@INPROCEEDINGS{FITPUB8919,
   author = "Petr Svojanovsk\'{y} and Jitka Kresl\'{i}kov\'{a} and Lud\v{e}k Nov\'{a}k",
   title = "Risk Identification in ISO/IEC 20000:2005 Implementation",
   pages = 7,
   booktitle = "Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems",
   year = 2009,
   location = "Ostrava, CZ",
   ISBN = "978-80-86840-45-1",
   language = "english",
   url = "https://www.fit.vut.cz/research/publication/8919"
}
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