Thesis Details

Podpora zpracování požadavků zákazníků

Bachelor's Thesis Student: Kalivoda Vojtěch Academic Year: 2015/2016 Supervisor: Křivka Zbyněk, Ing., Ph.D.
English title
Support for Customers' Request Processing
Language
Czech
Abstract
This thesis describes realization of the request support for customers' of company ALVAO.
Main goal is to create a extension/module for the ALVAO Service Desk system, which will
create a space for customers' ideas for improvement of the system. Besides adding new
improvement ideas, customers are allowed to vote and create priorities by that. First, the
thesis is focused on technology on which it is built ALVAO Service Desk. In the next part
is analysis of the system itself. Followed by design of the extension and finally description
of its implementation.
Keywords

support, ALVAO, ITIL, Service Desk, C#, MVC, .NET, customers' request processing, web application

Department
Department of Information Systems FIT BUT
Degree Programme
Information Technology
Files
Status
defended, grade C
Date
16 June 2016
Reviewer
Rychlý Marek, RNDr., Ph.D.
Committee
Zendulka Jaroslav, doc. Ing., CSc. (DIFS FIT BUT), předseda
Burget Radek, doc. Ing., Ph.D. (DIFS FIT BUT), člen
Černocký Jan, prof. Dr. Ing. (DCGM FIT BUT), člen
Kočí Radek, Ing., Ph.D. (DITS FIT BUT), člen
Kořenek Jan, doc. Ing., Ph.D. (DCSY FIT BUT), člen
Citation
KALIVODA, Vojtěch. Podpora zpracování požadavků zákazníků. Brno, 2016. Bachelor's Thesis. Brno University of Technology, Faculty of Information Technology. 2016-06-16. Supervised by Křivka Zbyněk. Available from: https://www.fit.vut.cz/study/thesis/18937/
BibTeX 
@bachelorsthesis{FITBT18937,
    author = "Vojt\v{e}ch Kalivoda",
    type = "Bachelor's thesis",
    title = "Podpora zpracov\'{a}n\'{i} po\v{z}adavk\r{u} z\'{a}kazn\'{i}k\r{u}",
    school = "Brno University of Technology, Faculty of Information Technology",
    year = 2016,
    location = "Brno, CZ",
    language = "czech",
    url = "https://www.fit.vut.cz/study/thesis/18937/"
}

Theses

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